X.E.Qtion Dun-Rite, LLC

Robert Klemm

Owner / Consultant

EDUCATION:

University of Wisconsin – Milwaukee Milwaukee, Wisconsin

Major: Business - Marketing 2005 - 2008

Minor: Psychology

Pre-Medical Psychology 2004 - 2005

General Art - Photography / Painting / Drawing 2001 - 2002

Milwaukee Institute of Art and Design Milwaukee, Wisconsin

Photography / Drawing 2000 - 2001

Marquette University High School Milwaukee, Wisconsin

College Preparatory / H. S. Diploma 1997 - 2001

CERTIFICATIONS:

National ServSafe Certified - Responsible Alcohol Service Training

National ServSafe Certified - Serving Safe Food Sanitation

The State of Wisconsin - Food Manager Certification

Over 13 years of experience in restaurants, bars, clubs & catering.

“FRONT OF HOUSE” EXPERIENCE:

General Manager, Assistant General Manager, Floor Manager, Bar Manager, Host, Bartender, Waiter,

Food Runner, Busser

“BACK OF HOUSE” EXPERIENCE:

Executive Sous Chef, Chef de Saucier, Chef de Parte, Catering Chef, Assistant Kitchen Manager, Lead Cook,

Line Cook, Prep Cook, Dish Washer

OTHER EXPERIENCE:

Marketing, Promotions, Consultant, Business Owner

General Manager

Responsible for FOH & BOH staff recruitment, interviewing, and training/disciplinary actions.

Worked directly with owner, to establish and implement all organization within a new company.

Wrote, formatted, designed and produced food menu (with Executive Chef).

Designed and orchestrated the implementation of a multi-tiered wine menu.

Marketed and branded logo, diversify clientele, and increase sales and profitability.

Negotiated prices, compared costs, ordered supplies and equipment.

Marketed and networked with people to increase awareness in public.

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Aldelo POS.

Single handedly booked and arranged all aspects of banquets and private parties.

Assistant General Manager

Recruited, interviewed, hired/disciplined, and trained all staff.

Managed and supervised all positions and facets of the restaurant.

Produced menu revisions to diversify and increase profitability.

Revised inventory to provide better guest selections, while reducing costs

Increased sales in the first 6 months by 5%.

Inventory and ordered all restaurant supplies, food/liquor, linens and equipment.

Continual self education, attended classes, business seminars, and meetings.

Promotion and marketed the company (verbal, print, and internet based).

Maintained and strived for improved guest satisfaction, in order to create a “memorable experience”.

Office work: staff payroll, P & L, FOH & BOH scheduling, delegation of responsibility, reservations.

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Micros POS.

Responsible for all aspects of banquets, private, pharmaceutical and office parties; including recruiting, selling, booking, reserving, organizing, and running.

Maintained and improved upon inventory control and cost management.

Bar / Marketing & Promotions Manager

Responsible for all areas of marketing & promotions.

Designed and formatted MySpace/Facebook pages, while operating and creating daily updates.

Implemented guest contact cards and organized mailing lists.

Frequently sent emails to contacts, to update information on bar progress and change.

Worked directly with owner to build public awareness of establishment.

Inventoried and ordered beer and liquor for bars weekly use.

Wrote, formatted, designed and produced bar menu.

Strived to market, diversify clientele, and generally increase sales/profit.

Cook

Worked as cook preparing various food choices for large parties.

Responsible for inventory, supervision, food presentation, etc.

Maintained a high level of excellence and professionalism.

Worked and performed with time constraints and under pressure.

Delegated and lead staff with various responsibilities.

Worked within a team, cooperating to achieve goals and growth and in all areas.

Assisted at other Bartolotta restaurants, as well as private parties and fundraisers.

Line & Prep Cook

Motivated and inspire others, through the creation of a pleasant and upbeat atmosphere for all.

Assisted in communication between English-Spanish co-workers.

Strived to learn and understand my own palette, to improve quality standards of food and product.

Organized storage and food areas, to maintain and improve proficiency, usefulness, and safety.

Chef de Saucier, Waiter

Responsible for all of the restaurant soups and sauces, both daily and weekly.

Trained staff on proper culinary technique.

Perfected and executed recipes per corporate standards.

Translated for English to Spanish, to promote proper communication.

Line & Prep Cook, Waiter

Emphasized customer relations and honing of people skills.

Furnished dependable service, while adapting, prioritizing, and multi-tasking.

Improved company image, by excellence in accuracy, with speed and efficiency for all guests.

Supported managers through the delegation of job responsibilities to other employees.

Volunteered to help work during nonprofit dinner banquets, benefiting needy-families during many holiday seasons.

Catering Chef, Cook

Assisted in prep, set-up, plating, and serving of gourmet dinning events.

Deliver superb service while organizing and administering various key components for the given event.

Portrayed strong positive and professional image, through interaction with clientele and guests.

Entrusted with managerial responsibilities, such as opening and closing of the facility and demonstration of proper technique to new staff members.

Supported and sustained English-Spanish communication, throughout company and patron interaction.

Milwaukee Wisconsin 53202 Restaurant Consultant Restaurant Management Hospitality Marketing Food & Beverage Consultants Business Consulting Operations Management Training Development Formatting Organization Planning Menu Design Small Business Start-up Food Facilities Advising Experts Firms Restaurateur Passionate Credit Card Processing Temp Services Networking Accomplished Professional Contact Vendors Work Flow Costing Labor Inventory Control Menu Preparation Writing Bar Dance Club Catering MySpace Facebook BOH FOH Execution Done Right Downtown Milwaukee WI 53202